Commitment to Data Protection
At Natural Krafts, the data controller for your information, we are dedicated to safeguarding your personal data and ensuring your privacy is protected at all times. We collect and process personal information to provide our services, handle orders, and improve your overall customer experience. We are fully compliant with the Data Protection Act 1998 (DPA) and the General Data Protection Regulation (GDPR). All information is processed in accordance with applicable laws, ensuring transparency, fairness, and security in how your data is handled.
How We Collect Your Data
We collect personal information through various channels, including direct interactions such as account applications, website enquiries, and order submissions. Additionally, we may receive data from third-party platforms such as Amazon, eBay, and Shopify when you place orders through these services.
We process all personal data lawfully and transparently under the GDPR. The legal basis for processing is “Contract,” meaning data is required to fulfil customer orders and respond to enquiries. Certain transaction records are retained for financial and legal compliance purposes for up to seven years, as required by HMRC regulations.
Types of Data We Collect
We may collect and process the following types of personal data:
Contact details, including email addresses, phone numbers, and billing/delivery addresses.
Financial information provided during account registration.
Order details such as products purchased, delivery information, and transaction value.
Website usage data collected through analytics tools and cookies.
Device and network information when accessing our Wi-Fi services, including usage patterns and accessed content.
Communication records between you and our support or sales teams.
We do not sell or rent your personal information to any third parties.
Third-Party Websites
Our website may contain links to external websites operated by third-party partners or affiliates. This policy applies only to our own website. We encourage you to review the privacy policies of any third-party websites before providing them with personal data, as we are not responsible for their practices or content.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Once the purpose has been completed, data is securely deleted or blocked. In certain cases, data may be retained for longer periods where required by law or regulatory obligations. Any data no longer needed is removed in accordance with applicable legal retention periods.
Contact and Complaints
If you have any questions or concerns regarding this policy or how your personal data is handled, please contact us:
Email: admin@naturalkrafts.com