Returns & Exchanges
At Natural Krafts, your satisfaction is our priority. If you are not entirely satisfied with your purchase, please contact us within 7 days of delivery so we can assist you with the next steps. To be eligible for a return, all items must be in new, re-sellable condition, remaining unopened, undamaged, and in their original packaging. Please note that any goods returned that do not meet the Distance Selling Regulations will not be eligible for reimbursement, and returns for non-faulty or unwanted items will be issued a full refund minus any applicable order handling charges.
Damaged or Defective Items
While we take great care in packing and sealing our products, we recognize that issues can occur during transit. We strongly recommend inspecting your items immediately upon receipt and reaching out to us within 3 days if any damage is discovered.
Resolution: We will either dispatch a replacement or issue a full refund for verified damaged goods.
Evidence: We may request photographic evidence of the damage to escalate the issue with our logistics partners.
Disposal: Do not dispose of the original item without consulting us first, as we may require it to be returned when a replacement is delivered.
The Return Process
Once your return is approved, please repackage the item securely and include a note stating the reason for the return. It is important to remember that all return shipments are made at the customer's own risk.
Proof of Postage: You must obtain and provide proof of postage, as this will be required if the item is lost in transit.
Handling: Secure packaging is essential to ensure the item arrives back at our warehouse in its original condition.
Replacements: If a replacement is agreed upon, it will be treated as a new order and typically dispatched within 24 to 48 hours.
Important Guidelines
To ensure your request is processed without delay, please follow our established return protocols rather than attempting to resolve issues at the point of delivery.
Do Not Refuse Delivery: Do not reject the package or return items directly to the delivery driver, as this is not an acceptable return method and will delay your request.
Liability: Customers remain responsible for items if delivery is refused; please accept the delivery first and then contact us to resolve any issues.
Communication: Following these guidelines ensures a much faster turnaround for your refund or replacement and helps avoid unnecessary complications.